International Journal of Education and Development using ICT

International Journal of Education and Development using ICT > Vol. 21, No. 2 (2025)

Revisiting the Technology Acceptance Model: E-Learning Acceptance Under the Influence of Emotional Stress and Anxiety

Shanshan Qi, Macao University of Tourism
Ning Chen, University of Canterbury

Abstract
The use of e-learning methods in higher education is rapidly increasing worldwide. However, the relationship between students' acceptance of e-learning methods and their psychological adaptation remains uncertain. Events such as a global pandemic have brought significant changes to higher education while accelerating the popularity of e-learning. This sudden shift, nevertheless, may drive a fundamental and structural change in tertiary education, given the high levels of anxiety and stress caused by events such as a global pandemic and the impact of accompanying measures and restrictions on students' learning status. This paper examines students' willingness and acceptance of online learning processes in the context of health emergencies. The Technology Acceptance Model (TAM) is revised. Research findings suggest that emotional well-being plays an important role as an extension of the TAM model, which highlights the positive effects of anxiety and the negative effects of stress on enjoyment and perceived usefulness.

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