International Journal of Education and Development using ICT

International Journal of Education and Development using ICT > Vol. 17, No. 1 (2021)

Potential of Artificial Intelligence for transformation of the education system in India

Akanksha Jaiswal, Loyola Institute of Business Administration (LIBA)
C. Joe Arun, Loyola Institute of Business Administration (LIBA)

Abstract
The use of Artificial Intelligence (AI) in developing new teaching-learning solutions is gaining momentum towards transforming the education system in India. Schools are beginning to shift from conventional methods of teaching to smart education to enhance students’ learning experiences. Reviewing the literature on machine learning, personalized learning, and Bloom’s taxonomy, we set out to examine the following: How are the educational technology firms in India using AI to change the ways teachers teach and students learn? What are the untapped AI-technologies that have the potential to transform the Indian education system? We conducted in-depth interviews with four subject matter experts working on AI-related technologies and four senior managers from leading Indian educational technology firms that have developed AI-based applications for schools. Deploying grounded theory, we found that personalized learning, recommendation systems, and adaptive assessments are helping students and supporting teachers. In an emerging country context, we demonstrate the educational technology firms’ view of AI and the experts’ view of AI. The gaps between these views indicate the immense potential of AI which can be tapped by educational technology firms in their future applications. The study has practical implications for the transformation of the education system in emerging countries.

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