International Journal of Education and Development using ICT

International Journal of Education and Development using ICT > Vol. 18, No. 2 (2022)

Exploring the school stakeholders’ understanding and knowledge about information and communication technology and its application in improving management functions: a comparative study in the urban context.

Sadia Akhtar, Aga Khan University - Institute of Educational Development (AKU-IED)

Abstract
This research focused on school stakeholders’ understanding and knowledge of information and communication technology (ICT) utilization in dealing with management responsibilities (MFs) in Pakistan. Stakeholder perceptions of ICT usage in management and the solutions employed to address the barriers encountered in attaining management functions to enhance effectiveness were explored in a qualitative case study of two urban schools. The data revealed that private secondary schools deploy various types of technological devices, in the performance of their duties. The management and finance staff envision improving their present ICT infrastructure, envisaging the positive influence of ICT usage on their work, for ease of data storage and retrieval with just a few clicks. ICT tools like laptops, CCTV cameras, and biometric devices brought a substantial change in the accomplishment of management responsibilities, such as planning, reporting, communication, and maintaining school discipline. However, challenges like technology failure have a significant influence on the work performance and management efficiency of the senior stakeholders. Stakeholders have used various methods to overcome issues, with the principals' ultimate aim to enhance the capacity of self-sufficient persons through capacity-building sessions. The solutions employed to address the difficulties were helpful. The study revealed that ICT has changed the traditions of managerial practices in Pakistan and raised school standards.

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