International Journal of Education and Development using ICT

International Journal of Education and Development using ICT > Vol. 7, No. 2 (2011)

Free, cheap, easy & effective: Case study of knowledge management strategies for building a global community of practice

L. Roxanne Russell, University of Phoenix Online, USA
Justin Parker, Georgia State University, USA
Nicholas Bolden, Georgia State University, USA
Hilary Sherman, Georgia State University, USA

Abstract
This case study presents the knowledge management activities for building an online community of practice for the India, China & America (ICA) Institute. The ICA Institute is a non-profit organization with the vision of providing a sustainable, non-governmental platform to identify and drive synergies among India, China and America in the areas of emerging markets, commercial growth and alignment of policies for the benefit of the global population. As a non-profit with little funding, the strategies for knowledge management used by the ICA Institute have all been free or cheap, easy to access and implement and have proven to be effective for their mission. To analyze the knowledge management (KM) strategies of the ICA Institute, the following topics will be covered: 1) the needs of the knowledge based community of the ICA Institute; 2) explanation and evaluation of knowledge management strategies in use; and 3) gaining buy-in and maintaining solutions.

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